Located 1329 Pacific Ave | Santa Cruz, CA 95060 | (831) 423-7613
Open Mon-Sat 10am-10pm | Sun 10am-8pm

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Return Policy

We understand that shopping online is different than shopping in person. If you have any questions about a product, please call us at 831-423-7613, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it., and we will be happy to answer any questions and help you find a product that will work for you. Note also, that in the case of products that require operation, such as vibrators, we do test every product before shipping it out.

All returns must be pre-approved. Please call us at 831-423-7613 or use our Return Request Form to receive a Return Authorization number. We do have different return policies depending on the type of product and reason for return, please see those policies below:

Defective Products - Defective products will be exchanged for the same item only, within 30 days of purchase.

Lingerie Products - Lingerie products may be returned for exchange or for refund within 30 days of purchase. Note that for pre-packaged products, such as hosiery and pasties, we will accept returns only if the package has not been opened.

Adult Products - For hygienic reasons, we cannot accept returns on any adult product unless that product is defective.

What is your cancellation policy?

If you need to cancel an order you have placed, you may do so any time before the order has been shipped.  Please contact our shipping department by either calling us at 831-423-7613, extension 105, or by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..