All returns must be pre-approved. Please call us at 831-423-7613 or use our Return Request Form to receive a Return Authorization number. We do have different return policies depending on the type of product and reason for return, please see those policies below:
Defective Products - Defective products will be exchanged for the same item only, within 30 days of purchase.
Lingerie Products - Lingerie products may be returned for exchange or for refund within 30 days of purchase. Note that for pre-packaged products, such as hosiery and pasties, we will accept returns only if the package has not been opened.
Adult Products - For hygienic reasons, we cannot accept returns on any adult product unless that product is defective.
What is your cancellation policy?